Product Refunds / Returns:
It is our mission to provide you with the highest-quality of skin and body care products with your services.
In the event you purchase any of our spa products for home use and find them to be defective, we will exchange any products within 14 days of purchase, provided a receipt is presented. Defective means a manufacturing defect such as the bottle was only half filled up or it smelled rotten or it changed color in the container.
This allows us to return this to the company that makes it for our refund.
There are no cash refunds for returned products. Instead a spa credit will be provided for any returned products to be used on any other products or spa services available here.
There are no refunds for simply not liking the product or simply changing your mind unless the package has not been opened at all.
Spa services are not refundable with cash.
SPA Services / Treatments Refund Policy:
If for any reason, you are not satisfied with the services you received, please notify us immediately while still on the premises where possible.
Where problems or side effects such as undue redness or itching or swelling arise afterwards, they usually arise within the first few days of treatment. Pls inform us as soon as issues arise and certainly within 14 days of these issues first appearing. Where possible, photos of said problems should be taken so we can review it.
We will ask that you come in to be seen and the issues reviewed and remedied either with another treatment recommended by the physician or other appropriate treatment that may include medications or referral to another physician if the concerns are more serious.
Packaged / Bundled Services:
Services are often bought in packages or bundles of 2 or more and paid for ahead.
These services are refundable back to the method of payment if a refund is requested immediately or within 48 working hours if treatment has not already started and client changes their mind.
Where treatment has already commenced, for example one treatment in a package of 3 has already been performed, these partially used packages are not refundable with cash. In the event that a service has been paid for as part of a package but not yet used past the 48 hrs or partially used but the client no longer wishes to receive that particular service, another service or products will be made available to the client to chose from to the exact amount remaining on the account.
Protecting your private information is our priority.
This Statement of Privacy applies to 1310 Old Oak Pl and Aesthetica and governs data collection and usage.
The Aesthetica website is a general information, e commerce site.
By using the Aesthetica website, you consent to the data practices described in this statement.
Collection of your Personal Information:
In order to better provide you with products and services offered on our Site, Aesthetica may collect personally identifiable information, such as your: Name, address, phone number and email.
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Aesthetica's public message boards, this information may be collected and used by others.
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include:
(a) registering for an account on our Site;
(b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties;
(d) sending us an email message;
(e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site.
To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.
Use of your Personal Information:
Aesthetica collects and uses your personal information to operate its website(s) and deliver the services you have requested. Aesthetica may also use your personally identifiable information to inform you of other products or services available from Aesthetica and its affiliates.
Sharing Information with Third Parties:
Aesthetica does not sell, rent or lease its customer lists to third parties.
Aesthetica may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Aesthetica, and they are required to maintain the confidentiality of your information.
Aesthetica may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to:
(a) conform to the edicts of the law or comply with legal process served on Aesthetica or the site;
(b) protect and defend the rights or property of Aesthetica; and/or
(c) act under exigent circumstances to protect the personal safety of users of Aesthetica, or the public.
Automatically Collected Information:
Information about your computer hardware and software may be automatically collected by Aesthetica. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Aesthetica website.
Security of your Personal Information:
Aesthetica secures your personal information from unauthorized access, use, or disclosure. Aesthetica uses the following methods for this purpose:
When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol. We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information.
Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that:
(a) there are security and privacy limitations inherent to the Internet which are beyond our control; and
(b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.
Children Under Thirteen:
Aesthetica does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.
From time to time, Aesthetica may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. If you would like to stop receiving marketing or promotional communications via email from Aesthetica, you may opt out of such communications.
Customers may unsubscribe from emails by "replying STOP" or "clicking on the UNSUBSCRIBE button.".
External Data Storage Sites:
We may store your data on servers provided by third party hosting vendors with whom we have contracted.
Changes to this Statement:
We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page.
Your continued use of the Site and/or Services available through this Site after such modifications will constitute your:
(b) agreement to abide and be bound by that Policy.
Aesthetica welcomes your questions or comments regarding this Statement of Privacy.
Should you wish to clarify or discuss any issues beyond this page, pls call our office manager at 334 781 6060.
1310 Old Oak Pl
If of a personal nature related to a transaction:
Telephone number: 3347816060
Effective as of April 18, 2019